In this section you will find a list of useful links to national and local free advice providers by topic.
On this page
Housing & Homelessness
| Logo | Organisation | Services |
|---|---|---|
 | Shelter | Advice on Housing Rights and Homelessness |
 | London Borough of Hounslow – Housing | Housing and Homelessness Services |
 | St Mungo’s | Homelessness support and recovery |
 | Streetlink | Support for rough sleepers |
Debt & Money Advice
| Logo | Organisation | Services |
|---|---|---|
 | National Debtline | Help with debt problems |
 | Business Debtline | Help with business debt |
 | StepChange | Help with debt problems |
 | Money Advice Service | Advice and help on money and finances, mortgage advice |
 | PayPlan | Online debt solutions, self-employed debt |
 | Pension Wise | Specialist advice on your personal or workplace pension |
 | The Pensions Advisory Service | Advice about pensions |
Disability and Carers
| Logo | Organisation | Services |
|---|---|---|
 | The Mulberry Centre | Support for anyone affected by cancer: patients, carers, relatives. |
 | Motability | Car, scooter or powered wheelchair on lease through mobility benefits |
 | Integrated Neurological Services | Activities and therapies for people with a specific neurological condition |
 | Alzheimer’s Society | Support people living with dementia |
 | Carers UK | Advice and support service for carers |
 | GOV.UK – Disabled People | Online information for disabled people |
 | Disability Rights UK | Disability rights, independent living advice, disabled students helpline |
Community, Healthcare & Support Services
| Logo | Organisation | Services |
|---|---|---|
 | Age UK Hounslow | Befriending & activities for older people |
 | MIND | Mental health support |
 | EACH | Counselling services, alcohol and drugs problems, difficulty coping with life. |
 | ILAYS | Support for Somail and BAME groups. |
 | Stonewall | LGBT |
 | Mosaic | LGBT young persons |
 | NHS Direct | Find your local GP, A&E, dentist etc |
 | NHS Hounslow CCG | Healthcare |
 | Care Place | Care and community services |
Domestic violence and abuse
| Logo | Organisation | Services |
|---|---|---|
 | Refuge | Domestic and gender violence, help and refuge for women and children |
 | Women’s Aid | Domestic abuse and violence, help and support for women and children |
| Hounslow Hate Crime | Victims of bullying, harassment, violence. |
 | Galop | LGBT+ anti-violence charity |
 | Southall Black Sisters | Domestic and sexual violence support to women and children |
 | Met Police | Crime |
Online Benefits Calculators
Check if you are entitled to benefits and tax credits
| Logo | Organisation | Description |
|---|---|---|
 | entitledto | Check your entitlement to contribution-based benefits income-related benefits, tax credits, , Council Tax Reduction, Carer’s Allowance, Universal Credit |
 | Turn2us | Calculator and information on income-related benefits, Universal Credit and tax credits |
| http://hounslow.entitledto.co.uk/ | Benefits calculator on the London Borough of Hounslow website, powered by entitledto |
Legal Services
| Logo | Organisation | Services |
|---|---|---|
 | Law Society | Find a solicitor |
| Legal aid | Legal Aid checker |
General Advice and Government Services
| Logo | Organisation | Services |
|---|---|---|
 | Equality Advisory Service | Equality and human rights. Advice and support with discrimination problems |
 | HM Revenue & Custom | National insurance, tax matters, tax credits, self employment |
 | DWP / Jobcentreplus | Benefits claims, work-related services |
| London Borough of Hounslow | Local authority’s services and information of the London Borough of Hounslow |
| Gov.UK | UK Government services and information |
 | Citizens Advice | Information, advice, self-help tools, about: welfare benefits, housing, employment, debt, family & relationship, the legal system, immigration, health and other matters. |
Employment problems
| Logo | Organisation | Services |
|---|---|---|
 | ACAS – Pay and Work Rights | Employment rights, helpline. Mandatory Conciliation service in Employment Tribunal cases. |
 | Tax Aid | Help for people on low income with tax matters, tax returns |
Consumer issues
| Logo | Organisation | Services |
|---|---|---|
 | Citizens Advice Consumer Helpline | Help with consumer matters, problems with goods and services, reporting to Trading Standards |
Foodbanks
| Logo | Organisation | Services |
|---|---|---|
 | Hounslow Community Foodbox | Food bank, Brentford |
 | Storehouse | Food bank, Feltham |
 | All Souls Foodbank | Food bank, Isleworth |
 | St Paul’s Foodbank | Food bank, cafe, Hounslow West |
 | Good Shepherd | Pop-up food bank |
 | Feltham Foodbank | Food bank |
 | The Vineyard | Food bank, Trussell Trust, Richmond |
 | Sri Guru Sigh Sabha Gurdwara | Free meal for visitors of the Temple |
 | Baby Basics | Baby items for those in need |
Emergency Contacts
| Logo | Organisation | Services |
|---|---|---|
| Met Police | Emergency – call 999 |
 | Fire Brigade | Emergency – call 999 |
 | Action Fraud | Fraud and cyber crime – 0300 123 2040 |
 | National Grid | Report a gas or carbon monoxide emergency: 0800 999 111 |
| NHS | Ambulance – call 999 NHS urgent care – call 111 |
Local Organisations
We sometimes tell people about other organisations who can also help them with their problems. A list of some of these organisations and what they do is set out below.
Please check their websites for information about how each organisation is currently providing services under Covid-19.
Not sure what to do? Talk with us first.
| Logo | Organisation | Subject Areas Covered | Eligibility Criteria |
|---|---|---|---|
| London Borough of Hounslow | Benefits. HB, CTS, DHP, DLCP Housing: Homelessness, Private Sector issues Health & Community Care: Social Services | Hounslow residents |
| Hounslow Jobcentre Plus | Benefits, Universal Credit (UC), New Syle JSA, New Style ESA. Help with UC claims Employment: Job search | Hounslow residents |
| Acton Jobcentreplus | Benefits. Universal Credit (UC), New Syle JSA, New Style ESA. Help with UC claims Employment: Job search | Hounslow W4 residents, Ealing resiidents |
 | Citizens Advice Hounsow – Feltham Office This service is currently suspended due to Covid | Employment: Free Legal Advice, Thursdays 5:00pm drop-in Housing: Free Legal Advice, Thursdays 5:00pm drop-in Family: Free Legal Advice, Drop In Thursdays 5:00pm Immigration: Free Legal Advice Drop In, Thursdays 5:00pm | |
 | ILAYS | Youth Support and Activities, Employment support. Help with Benefits, Immigration and other matters Languages: Swahili, Arabic, Somali and Ethiopian, as well as English. | East African community in West London |
 | Ealing Advice Service | Benefits, Debt, Employment, Housing, Family, Immigration: | Ealing residents |
 | Royal Court of Justice Citizens Advice | Debt: Debt Advice & Bankruptcy desk Family: Information, Advice, Representation Litgation: Information, Advice, Representation | |
| Streetlink | Housing: Homelessness services | |
 | Hounslow Domestic and Sexual Violence Outreach | DV, abuse, family matters, representation. Useful information leaflet under Covid | |
| Citizens Advice Consumer Helpline | Consumer: Consumer Advice. Referrals to Trading Standards. | |
 | Voiceability | Health & Community Care: Mental capacity Advocacy, Mental health Advocacy, NHS complaints. | |
 | Disability Network Hounslow | Health & Community Care: Grants for adaptations, Support services for disabled people. | Hounslow residents |
| Age UK Hounslow | Health & Community Care: Befriending. Activities for older people. Wills & probate 20min free advice | Hounslow residents |
| Integrated Neurological Services | Health & Community Care: Support for people with a neurological condition and their carers. Home visits. Parkinson’s, Stroke, MS group meetings and classes. |
Do you need help from a solicitor?
Sometimes people can benefit from the help of a solicitor. For information on why to use a solicitor, go to the Law Society website.
Costs
Legal aid is still sometimes available to pay for some or all of your legal costs. You can check if you are entitled to legal aid to pay for costs here.
If you are not entitled to legal aid but are a member of a Trade Union, the Union might provide free legal representation for a variety of issues, and not just employment issues.
Sometimes you might be paying for insurance for costs with legal help as part of your house insurance deal. Not many people know they are paying for this so it is a good idea to check your contract.
Not sure what to do? Talk with us first
Choosing a solicitor
Citizens Advice Hounslow does not make recommendations for any solicitor firm. If you would like legal advice from a solicitor, choose from the list available at The Law Society website. (The Law Society is the professional association governing and representing solicitors in England and Wales).
When you have chosen a solicitor, you will need to make an appointment. Always check for information relating to fees before you make an appointment. Take all relevant documents to the appointment, check this with the solicitor. Prepare a list of questions in advance of any appointment. Take identification with you to any appointment, such as a passport or driving license.
For more guidance around using a solicitor, visit the Citizens Advice website.