Home > Links to useful organisations and online information

Links to useful organisations and online information

In this section you will find a list of useful links to national and local free advice providers by topic.

Housing & Homelessness

ShelterShelterAdvice on Housing Rights and Homelessness
London Borough of HounslowLondon Borough of Hounslow – HousingHousing and Homelessness Services
St Mungo’sHomelessness support and recovery
StreetlinkStreetlinkSupport for rough sleepers

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Debt & Money Advice

National DebtlineNational DebtlineHelp with debt problems
Business DebtlineHelp with business debt
StepChangeHelp with debt problems
Money Advice ServiceAdvice and help on money and finances, mortgage advice
PayPlanOnline debt solutions, self-employed debt
Pension WiseSpecialist advice on your personal or workplace pension
The Pension Advisory ServiceThe Pensions Advisory ServiceAdvice about pensions

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Disability and Carers

The Mulberry CentreSupport for anyone affected by cancer: patients, carers, relatives.
MotabilityCar, scooter or powered wheelchair on lease through mobility benefits
Integrated Neurological ServicesActivities and therapies for people with a specific neurological condition
Alzheimer’s Society Support people living with dementia
Carers UKAdvice and support service for carers
Gov.UKGOV.UK – Disabled PeopleOnline information for disabled people
Disability Rights UKDisability rights, independent living advice, disabled students helpline

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Community, Healthcare & Support Services

Age UK HounslowBefriending & activities for older people
MINDMental health support
EACHCounselling services, alcohol and drugs problems, difficulty coping with life.
ILAYSSupport for Somail and BAME groups.
MosaicLGBT young persons
NHS DirectFind your local GP, A&E, dentist etc
NHS Hounslow CCGHealthcare
Care PlaceCare and community services

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Domestic violence and abuse

RefugeDomestic and gender violence, help and refuge for women and children
Women’s AidDomestic abuse and violence, help and support for women and children
London Borough of HounslowHounslow Hate CrimeVictims of bullying, harassment, violence.
GalopLGBT+ anti-violence charity
Southall Black SistersDomestic and sexual violence support to women and children
Met PoliceCrime

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Online Benefits Calculators

Check if you are entitled to benefits and tax credits

entitledtoCheck your entitlement to contribution-based benefits income-related benefits, tax credits, , Council Tax Reduction, Carer’s Allowance, Universal Credit
Turn2usCalculator and information on income-related benefits, Universal Credit and tax credits
London Borough of Hounslowhttp://hounslow.entitledto.co.uk/Benefits calculator on the London Borough of Hounslow website, powered by entitledto

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Law SocietyFind a solicitor
Gov.UKLegal aidLegal Aid checker

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General Advice and Government Services

Equality Advisory ServiceEquality Advisory & Support ServiceEquality and human rights. Advice and support with discrimination problems
HM Revenue & CustomsHM Revenue & CustomsNational insurance, tax matters, tax credits, self employment
DWP-JobcentreplusDWP / JobcentreplusBenefits claims, work-related services
London Borough of HounslowLondon Borough of HounslowLocal authority’s services and information of the London Borough of Hounslow
Gov.UKGov.UKUK Government services and information
Citizens Advice HounslowCitizens AdviceInformation, advice, self-help tools, about: welfare benefits, housing, employment, debt, family & relationship, the legal system, immigration, health and other matters.

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Employment problems

ACAS  - Pay and Work RightsACAS – Pay and Work RightsEmployment rights, helpline. Mandatory Conciliation service in Employment Tribunal cases.
Tax AidTax AidHelp for people on low income with tax matters, tax returns

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Consumer issues

Citizens Advice Consumer HelplineHelp with consumer matters, problems with goods and services, reporting to Trading Standards

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Hounslow Community FoodboxFood bank, Brentford
StorehouseFood bank, Feltham
All Souls FoodbankFood bank, Isleworth
St Paul’s FoodbankFood bank, cafe, Hounslow West
Good ShepherdPop-up food bank
Feltham Foodbank Food bank
The VineyardFood bank, Trussell Trust, Richmond
Sri Guru Sigh Sabha GurdwaraFree meal for visitors of the Temple
Baby BasicsBaby items for those in need

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Emergency Contacts

Met PoliceEmergency – call 999
Fire BrigadeEmergency – call 999
Action FraudFraud and cyber crime – 0300 123 2040
National GridReport a gas or carbon monoxide emergency: 0800 999 111
NHS Ambulance – call 999 NHS urgent care – call 111

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Local Organisations

We sometimes tell people about other organisations who can also help them with their problems. A list of some of these organisations and what they do is set out below.

Please check their websites for information about how each organisation is currently providing services under Covid-19.

Not sure what to do? Talk with us first.

LogoOrganisationSubject Areas CoveredEligibility Criteria
London Borough of HounslowLondon Borough of HounslowBenefits. HB, CTS, DHP, DLCP
Housing: Homelessness, Private Sector issues
Health & Community Care: Social Services
Hounslow residents
DWP-JobcentreplusHounslow Jobcentre PlusBenefits, Universal Credit (UC), New Style JSA, New Style ESA. Help with UC claims
Employment: Job search
Hounslow residents
DWP-JobcentreplusActon JobcentreplusBenefits. Universal Credit (UC), New Syle JSA, New Style ESA. Help with UC claims
Employment: Job search
Hounslow W4 residents,
Ealing resiidents
IlaysILAYSYouth Support and Activities, Employment support.
Help with Benefits, Immigration and other matters
Languages: Swahili, Arabic, Somali and Ethiopian, as well as English.
East African community in West London
Ealing Advice ServiceBenefits, Debt, Employment, Housing, Family, Immigration:Ealing residents
Royal Court of Justice Citizens Advice Debt: Debt Advice & Bankruptcy desk
Family: Information, Advice, Representation
Litgation: Information, Advice, Representation
StreetlinkStreetlinkHousing: Homelessness services
Domestic Violence Hounslow OutreachHounslow Domestic and Sexual Violence OutreachDV, abuse, family matters, representation. Useful information leaflet under Covid
Citizens Advice Consumer HelplineConsumer: Consumer Advice. Referrals to Trading Standards.
VoiceabilityHealth & Community Care: Mental capacity Advocacy, Mental health Advocacy, NHS complaints.
Disability Network HounslowDisability Network HounslowHealth & Community Care: Grants for adaptations, Support services for disabled people.Hounslow residents
Age UK HounslowAge UK HounslowHealth & Community Care: Befriending. Activities for older people. Wills & probate 20min free adviceHounslow residents
Integrated Neurological Services Integrated Neurological ServicesHealth & Community Care: Support for people with a neurological condition and their carers. Home visits. Parkinson’s, Stroke, MS group meetings and classes.

Do you need help from a solicitor?

Sometimes people can benefit from the help of a solicitor. For information on why to use a solicitor, go to the Law Society website.


Legal aid is still sometimes available to pay for some or all of your legal costs. You can check if you are entitled to legal aid to pay for costs here.

If you are not entitled to legal aid but are a member of a Trade Union, the Union might provide free legal representation for a variety of issues, and not just employment issues.

Sometimes you might be paying for insurance for costs with legal help as part of your house insurance deal. Not many people know they are paying for this so it is a good idea to check your contract.

Not sure what to do? Talk with us first

Choosing a solicitor

Citizens Advice Hounslow does not make recommendations for any solicitor firm. If you would like legal advice from a solicitor, choose from the list available at The Law Society website. (The Law Society is the professional association governing and representing solicitors in England and Wales).

When you have chosen a solicitor, you will need to make an appointment. Always check for information relating to fees before you make an appointment. Take all relevant documents to the appointment, check this with the solicitor. Prepare a list of questions in advance of any appointment. Take identification with you to any appointment, such as a passport or driving license.

For more guidance around using a solicitor, visit the Citizens Advice website.

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