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Training and Development Manager

Job details

Responsible to: Service Delivery Manager
Responsible for: Staff and Volunteers
Location: Hybrid home and working across Citizens Advice Hounslow (CAH) sites in London Borough of Hounslow 60/40 or 50/50 depending on requirement
Position: Permanent
Hours: 37.5 hours per week FT but part time will be considered
Salary: £35,000 inclusive

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. You will be part of our wonderful team of staff and volunteers committed to do their best for anyone in need of our help. To sustain our service, we now require a dedicated Training & Development Manager.

Job Purpose

  • Lead training and development for all colleagues (Staff and Volunteers) and guide people through the Adviser Learning Programme (ALP)
  • Drive our recruitment and retention strategy for volunteers
  • Develop and deliver our Training and Development Plan

This pivotal role will be responsible for the selection, training and deployment of our volunteers across all service areas. A key focus will be to facilitate effective training pathways for paid staff and volunteers. You will be required to design and deliver group training sessions, and monitor trainee progress and development through structured training programmes.

For more information about the role, please download the Job Description and Person Specification.

How to Apply

Please send us your CV and Cover Letter (maximum two A4) showing how you meet the points in the Person Specification and email them to: email hidden; JavaScript is required

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including 25 days annual leave plus bank holidays and days between Christmas and New Year, pension contribution, training and opportunities to continue your professional development, employee assisted programme.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.