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Telephone Adviser

We are part of the West & South West London Adviceline group, together with other local Citizens Advice members, such as Westminster CA, Hammersmith & Fulham CA, Wandsworth CA and Merton & Lambeth CA. Each year, we answer thousands of calls through Adviceline. Our Telephone Advisers are trained to answer calls from residents and deal with call back requests. Having acquired more experience of the enquiry areas and completed the Adviser Skills Level 2, they are able to provide detailed information and advice on the spot, requiring little or no supervision.