Home > Volunteering Roles > Receptionist


Receptionists are the public face of Hounslow Citizens Advice and the main link between the public and our office. This role would suit people who are methodical, organised and patient. As a receptionist, you would:

  • Greet clients and make them feel comfortable
  • Deal with cancellations and rescheduling appointments and answer phonecalls
  • Provide information about the Hounslow Citizens Advice service to clients
  • Manage the waiting room
  • Keep records on our systems, both online and in paper format