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Generalist Adviser

Job Details

Salary: £26,000 to 28,000 depending on experience
Hours: Full Time 37.5 hours per week (Part Time considered)
Responsible to: Advice Supervisor
Closing date: Monday 25 January 2021
Interview: TBC

At Citizens Advice Hounslow we are looking to appoint an experienced Generalist Adviser with the ability to work remotely (via phone and/or digital channels) as well as the flexibility to work from our offices and outreach venues when viable.

To apply you need to demonstrate:

  • at least one year full-time or part-time equivalent (post-certificate) experience of advice and casework at generalist level;
  • a sound knowledge of key enquiry areas, such as welfare benefits and debt;
  • the ability to work out benefit calculations and better-off calculations in a system where Universal Credit and legacy benefits operate alongside;
  • good knowledge of the Universal Credit claiming system and its eligibility rules;
  • the ability to meet deadlines and manage your workload in a pressured environment;
  • the capacity to work unsupervised or with minimal supervision
  • good communication and IT skills to deal efficiently with telephone queries, online information and case recording on a CRM.
  • the willingness to take up research & campaign work in accordance with the aims and principles of Citizens Advice
  • the willingness to carry out any other reasonable duties as and when required to meet service needs
  • the flexibility to move around the borough and to work from our venues if required, should this become possible again.

For more details about the role please download the Job Description and Person Specification.

How to apply: 

To apply, please send us a Personal Statement together with your CV, explaining how you meet each of the points in the Person Specification (no more than 2 A4 sides).

CV and Personal Statement must be sent by email to: email hidden; JavaScript is required

Please note:  We can only respond to successful applicants. If you do not hear from us within two weeks from the closing date of applications, please assume that your application has been unsuccessful.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.