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Generalist Adviser

Job Details

Salary: £26,000
Hours: Full Time 37.5 hours per week (part time may be considered)
Location: London Borough of Hounslow (mainly face to face with the possibility to work 1 day from home)
Contract: 1 year fixed term (possibility of extension subject to funding)
Closing date: on an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled.  Interview date to be arranged directly with shortlisted candidates

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.

In particular, the role requires you to:

  • conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
  • do a benefit calculation as standard for clients
  • give full advice and support to clients to resolve their issues
  • where necessary, make a referral or signpost clients
  • write up case notes to Citizens Advice national standards

For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification

We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).

How to apply

Please download and complete an Application Form explaining how you meet each point in the Person Specification and email it to email hidden; JavaScript is required.

Please note:  We can only respond to successful applicants. If you do not hear from us within three weeks from the closing date of applications, please assume that your application has been unsuccessful.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.