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Debt & Welfare Benefits Caseworker

Job details

Salary: £30,000 – £32,000 p.a. depending on experience
Hours: 37.5 hrs. Full time (Part time considered)
Responsible to: Service Manager
Closing date: Monday 25 January 2021
Interview date: TBA

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Debt and Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver debt and welfare benefits advice to our clients.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be key in preventing possession action for rent and mortgage arrears.


For more details about the role, please download the Job Description and Person Specification

How to Apply

Please email email hidden; JavaScript is required a cover letter explaining how you meet each point of the Person Specification together with your CV showing relevant experience in debt advice.

Closing date for applications: Monday 25 January 2021 at 5pm
Interview date: TBA

Please note: We are unable to respond to applicants who have not been shortlisted. If you do not hear from us within 2 weeks from the closing date, it is likely that your application has not been successful.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.