Home > Volunteering Roles

Trustee

All local Citizens Advice members are independent charities, governed by their own board of trustees, who: Set the overall direction and support the development of the chartity Ensure our service …

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Information Assistant

Information Assistants play a key role in enabling clients to find the information that they need and/or to use the different facilities, kiosks, online PCs, benefits calculators, direct-dial phones and …

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IT Support

As an IT support volunteer you may be involved in a variety of areas, depending on your skills and the time you have available, for example: Supporting and training users …

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Administrator

Administrators ensure that office systems run smoothly. Good support is essential for the running of any organisation, Thereare many different administrative roles – we can match your skills and time …

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Research & Campaign

Research & Campaign Volunteers or Co-ordinators, monitor and analyse the type of problems brough to us by clients. They engage in activity to raise awareness of the problems, their cause …

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Receptionist

Receptionists are the public face of Hounslow Citizens Advice and the main link between the public and our office. This role would suit people who are methodical, organised and patient. …

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Adviser

The Adviser role is a generic one that encompasses both face to face and telephone channels. However, the term is often used to descie an experienced volunteer adviser that has …

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Telephone Adviser

We are part of the West & South West London Adviceline group, together with other local Citizens Advice members, such as Westminster CA, Hammersmith & Fulham CA, Wandsworth CA and …

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Telephone Agent

We are part of the West & South West London Adviceline group, together with other local Citizens Advice members, such as Westminster CA, Hammersmith & Fulham CA, Wandsworth CA and …

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