Volunteering Roles
We offer a range of useful and exciting roles to suit varying degrees of skillsets and different backgrounds. For sure, whatever your role, you will be part of the action making an invaluable contribution to the Hounslow Citizens Advice service.
For volunteering opportunities please check Current Vacancies. To view a description of each role, please see the boxes below.
Caseworker Admin Support
This role is to provide admin assistance to our Caseworkers. Typically this entails scanning and uploading documents to a case record, contacting clients with updated information on their case, rescheduling …
Information Assistant
Information Assistants play a key role in enabling clients to find the information that they need and/or to use the different facilities, kiosks, online PCs, benefits calculators, direct-dial phones and …
IT Support
As an IT support volunteer you may be involved in a variety of areas, depending on your skills and the time you have available, for example: Supporting and training users …
Administrator
Administrators ensure that office systems run smoothly. Good support is essential for the running of any organisation, Thereare many different administrative roles – we can match your skills and time …
Research & Campaign
Research & Campaign Volunteers or Co-ordinators, monitor and analyse the type of problems brough to us by clients. They engage in activity to raise awareness of the problems, their cause …
Receptionist
Receptionists are the public face of Hounslow Citizens Advice and the main link between the public and our office. This role would suit people who are methodical, organised and patient. …
Telephone Adviser
We are part of the West & South West London Adviceline group, together with other local Citizens Advice members, such as Westminster CA, Hammersmith & Fulham CA, Wandsworth CA and …
Telephone Agent
We are part of the West & South West London Adviceline group, together with other local Citizens Advice members, such as Westminster CA, Hammersmith & Fulham CA, Wandsworth CA and …