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Adviser or Trainee Adviser

2 positions available

Job details

Hours: 37.5 hours full-time or part-time (minimum 22.5 hours)
Location: London Borough of Hounslow / hybrid
Salary: Up to £29,000 for generalist adviser, Up to £25,000 for trainee adviser
Contract: Permanent (after completing a successful one year in post)
Closing date: On an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled.
Interview date: To be arranged directly with shortlisted candidates.

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We are looking for an experienced generalist adviser to join our friendly, dedicated team, which will enhance our advice service delivery in person and by phone.

In particular, the role requires you to:

  • conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
  • do a benefit calculation as standard for clients
  • give full advice and practical support to clients to resolve their issues
  • where necessary, make a referral or signpost clients
  • write up case notes to Citizens Advice standards

For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification.

Please Note: We will consider trainee advisers who have completed the Adviser training and have been exposed to sufficient practical generalist work (about to be signed off for the adviser certificate or equivalent qualification).

How to Apply

Please download and complete an Application Form, explaining how you meet each point in the Person Specification and email it to: email hidden; JavaScript is required.

Please note:  We can only respond to successful applicants. If you do not hear from us within three weeks from receipt of your application, please assume that it has been unsuccessful.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.