Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the initial application through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to set up an online claim, how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444 (England)
Our Help to Claim adviser is based at the Hounslow Jobcentre, Monday, Wednesday and Thursday, and at the Ealing Jobcentre on Tuesday and Friday. You can also come to any of our drop-ins to book an appointment.
Due to Covid-19, all our face-to-face services, including drop-in sessions and office appointments, remain suspended. Please see our Service Updates Page.
For online advice visit: citizensadvice.org.uk/helptoclaim
For local organisations
If you’re a local organisation working with people who need help applying for Universal Credit, get in touch with us for more information on how you can signpost or refer people to our service.