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In Person

Important Service Update – COVID-19 PREVENTATIVE MEASURES

Following government advice, all our face-to-face services, including drop-in sessions and office appointments, remain suspended to avoid contact in person and protect our clients as well as our volunteers and staff.

Please see our Service Updates Page for information on how to contact us.

NB: The information below this box is not applicable at the moment.

During the hours detailed below you can attend any one of the drop-in sessions without an appointment on a first come, first served basis. The number of tickets given out is dependent on how many advisers are available. You are advised to come in early.

Initial Assessment

At the Drop-In session, you will have a short discussion with an assessor who will identify the most appropriate way for us to help you. They will give you the information you need to solve your problem yourself, or make an appointment to discuss your problem further. Sometimes, they might direct you to a specialist who is better placed to help. All our advice sessions are FREE.

Please note that due to funding restrictions we can only offer our services to residents of the London Borough of Hounslow.

Opening Hours – Citizens Advice Hounslow Offices

Brentford & Chiswick Office

Location information here.

Mon10am to 12pm – Drop In

6pm to 7pm – Monthly Evening Drop In
Usually the first Monday of every month, but please check with the office as dates may vary.
TuePre-booked appointments only
Wed10am to 12pm – Drop In
ThurPre-booked appointments only
FriPre-booked appointments only

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Feltham Office

Location information here.

MonPre-booked appointments only
Tue10am to 12pm – Drop In
WedPre-booked appointments only
Thur10am to 12pm – Drop In

 5pm to 7pm – Legal Advice Drop In 
 Limited spaces available. Registration at 5pm.
 Specialist Legal advice from solicitors for matters related to:
 Housing, Immigration, Employment and Family Law.
FriPre-booked appointments only

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Outreach Locations

The Bridgelink Centre
Pre-booked appointments only, Thursday 10am to 1.00pm (currently suspended)
Summerwood Road, Isleworth, TW7 7QU.
Hounslow West
The Hub Community Centre,
12pm to 2pm – Tuesday drop In for Debt issues and Digital Coaching
93 Salisbury Road, Hounslow, TW4 7NW
Hounslow Jobcentre Plus10-4pm – Monday, Wednesday and Thursday drop-in for Help to Claim Universal Credit
1st Floor, Treaty Centre, High Street, Hounslow, TW3 1ES
Acton Jobcentre Plus10-4pm, Tuesday and Friday drop-in for Help to Claim Universal Credit
Armstrong Rd, Acton, W3 7JL
Bedfont Children CentreOnly for service users of the Children’s Centre – last Thursday of the month, by appointment.
Fairholme Primary School, Peacock Ave, Feltham TW14 8ET
Hounslow Treaty CentreOnly for service users of Hestia Housing with a disability. Wednesdays by appointment.
2nd floor, Treaty Centre, High Street, Hounslow TW3 1ES

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Specialist Advice Services and Projects

In addition to our general advice provision, we have the following in-house specialist services and projects:

EU Settlement Scheme

We give practical assistance to European residents in Hounslow & Ealing boroughs to apply to the EU Settlement Scheme.

UC Help to Claim

We provide practical assistance with making a new claim of Universal Credit.

Thames Water Project for Debt Advice & Digital Coaching

Debt advice and assistance with Thames Water issues. Also, we provide digital support for Hounslow residents, including help using online resources and information.

Specialist Advice

Providing specialist Debt Management and Welfare Benefit casework, advice and advocacy.

Debt Relief Orders Intermediary

Our DRO Intermediary can make a Debt Relief Order application for clients to write off debt, subject to eligibility.

Disability Advice

Advice for people who are disabled or have a disabled family member. Home visits to housebound clients. We accept referrals for home visits from other organizations.

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