We have now reopened our drop-in sessions at our Chiswick and Feltham offices
Please see the opening hours in the tables below.
If you have Covid 19 symptoms please do not attend in person but call our telephone Advice line instead on 0808 278 7830 (Freephone). Our staff will continue to implement Covid safety measures such as taking your temperature at the door, using sanitising material and wearing masks.
During the hours detailed below you can attend any one of the drop-in sessions without an appointment on a first come, first served basis. The number of tickets given out is dependent on how many advisers are available. You are advised to come in early.
Initial Assessment
At the Drop-In session, you will have a short discussion with an assessor who will identify the most appropriate way for us to help you. They will give you the information you need to solve your problem yourself, or make an appointment to discuss your problem further. Sometimes, they might direct you to a specialist who is better placed to help. All our advice sessions are FREE.
Please note that due to funding restrictions we can only offer our services to residents of the London Borough of Hounslow.
Opening Hours – Citizens Advice Hounslow Offices
Brentford & Chiswick Office
| Day | Times |
|---|---|
| Mon | 10am to 12pm – Drop In |
| Tue | Pre-booked appointments only |
| Wed | 10am to 12pm – Drop In |
| Thur | Pre-booked appointments only |
| Fri | Pre-booked appointments only |
Feltham Office
| Day | Times |
|---|---|
| Mon | Pre-booked appointments only |
| Tue | 10am to 12pm – Drop In |
| Wed | Pre-booked appointments only |
| Thur | 10am to 12pm – Drop In |
| Fri | Pre-booked appointments only |
Specialist Advice Services and Projects
In addition to our general advice provision, we have the following in-house specialist services and projects:
EU Settlement Scheme
We give practical assistance to European residents in Hounslow & Ealing boroughs to apply to the EU Settlement Scheme.
UC Help to Claim
We provide practical assistance with making a new claim of Universal Credit.
Thames Water Project for Debt Advice & Digital Coaching
Debt advice and assistance with Thames Water issues. Also, we provide digital support for Hounslow residents, including help using online resources and information.
Specialist Advice
Providing specialist Debt Management and Welfare Benefit casework, advice and advocacy.
Debt Relief Orders Intermediary
Our DRO Intermediary can make a Debt Relief Order application for clients to write off debt, subject to eligibility.