Important Service Update – COVID-19 PREVENTATIVE MEASURES
Following government advice, all our face-to-face services, including drop-in sessions and office appointments, remain suspended to avoid contact in person and protect our clients as well as our volunteers and staff.
Please see our Service Updates Page for information on how to contact us.
NB: The information below this box is not applicable at the moment.
During the hours detailed below you can attend any one of the drop-in sessions without an appointment on a first come, first served basis. The number of tickets given out is dependent on how many advisers are available. You are advised to come in early.
Initial Assessment
At the Drop-In session, you will have a short discussion with an assessor who will identify the most appropriate way for us to help you. They will give you the information you need to solve your problem yourself, or make an appointment to discuss your problem further. Sometimes, they might direct you to a specialist who is better placed to help. All our advice sessions are FREE.
Please note that due to funding restrictions we can only offer our services to residents of the London Borough of Hounslow.
Opening Hours – Citizens Advice Hounslow Offices
Brentford & Chiswick Office
| Day | Times |
|---|---|
| Mon | 10am to 12pm – Drop In 6pm to 7pm – Monthly Evening Drop In Usually the first Monday of every month, but please check with the office as dates may vary. |
| Tue | Pre-booked appointments only |
| Wed | 10am to 12pm – Drop In |
| Thur | Pre-booked appointments only |
| Fri | Pre-booked appointments only |
Feltham Office
| Day | Times |
|---|---|
| Mon | Pre-booked appointments only |
| Tue | 10am to 12pm – Drop In |
| Wed | Pre-booked appointments only |
| Thur | 10am to 12pm – Drop In 5pm to 7pm – Legal Advice Drop In Limited spaces available. Registration at 5pm. Specialist Legal advice from solicitors for matters related to: Housing, Immigration, Employment and Family Law. |
| Fri | Pre-booked appointments only |
Outreach Locations
| Location | Times |
|---|---|
| Isleworth The Bridgelink Centre | Pre-booked appointments only, Thursday 10am to 1.00pm (currently suspended) Summerwood Road, Isleworth, TW7 7QU. |
| Hounslow West The Hub Community Centre, | 12pm to 2pm – Tuesday drop In for Debt issues and Digital Coaching 93 Salisbury Road, Hounslow, TW4 7NW |
| Hounslow Jobcentre Plus | 10-4pm – Monday, Wednesday and Thursday drop-in for Help to Claim Universal Credit 1st Floor, Treaty Centre, High Street, Hounslow, TW3 1ES |
| Acton Jobcentre Plus | 10-4pm, Tuesday and Friday drop-in for Help to Claim Universal Credit Armstrong Rd, Acton, W3 7JL |
| Bedfont Children Centre | Only for service users of the Children’s Centre – last Thursday of the month, by appointment. Fairholme Primary School, Peacock Ave, Feltham TW14 8ET |
| Hounslow Treaty Centre | Only for service users of Hestia Housing with a disability. Wednesdays by appointment. 2nd floor, Treaty Centre, High Street, Hounslow TW3 1ES |
Specialist Advice Services and Projects
In addition to our general advice provision, we have the following in-house specialist services and projects:
EU Settlement Scheme
We give practical assistance to European residents in Hounslow & Ealing boroughs to apply to the EU Settlement Scheme.
UC Help to Claim
We provide practical assistance with making a new claim of Universal Credit.
Thames Water Project for Debt Advice & Digital Coaching
Debt advice and assistance with Thames Water issues. Also, we provide digital support for Hounslow residents, including help using online resources and information.
Specialist Advice
Providing specialist Debt Management and Welfare Benefit casework, advice and advocacy.
Debt Relief Orders Intermediary
Our DRO Intermediary can make a Debt Relief Order application for clients to write off debt, subject to eligibility.
Disability Advice
Advice for people who are disabled or have a disabled family member. Home visits to housebound clients. We accept referrals for home visits from other organizations.