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In Person

We have now reopened our drop-in sessions at our Chiswick and Feltham offices

Please see the opening hours in the tables below.

If you have Covid 19 symptoms please do not attend in person but call our telephone Advice line instead on 0808 278 7830 (Freephone). Our staff will continue to implement Covid safety measures such as taking your temperature at the door, using sanitising material and wearing masks.

During the hours detailed below you can attend any one of the drop-in sessions without an appointment on a first come, first served basis. The number of tickets given out is dependent on how many advisers are available. You are advised to come in early.

Initial Assessment

At the Drop-In session, you will have a short discussion with an assessor who will identify the most appropriate way for us to help you. They will give you the information you need to solve your problem yourself, or make an appointment to discuss your problem further. Sometimes, they might direct you to a specialist who is better placed to help. All our advice sessions are FREE.

Please note that due to funding restrictions we can only offer our services to residents of the London Borough of Hounslow.

Opening Hours – Citizens Advice Hounslow Offices

Brentford & Chiswick Office

Location information here.

Mon10am to 12pm – Drop In
TuePre-booked appointments only
Wed10am to 12pm – Drop In
ThurPre-booked appointments only
FriPre-booked appointments only

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Feltham Office

Location information here.

MonPre-booked appointments only
Tue10am to 12pm – Drop In
WedPre-booked appointments only
Thur10am to 12pm – Drop In
FriPre-booked appointments only

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Specialist Advice Services and Projects

In addition to our general advice provision, we have the following in-house specialist services and projects:

EU Settlement Scheme

We give practical assistance to European residents in Hounslow & Ealing boroughs to apply to the EU Settlement Scheme.

UC Help to Claim

We provide practical assistance with making a new claim of Universal Credit.

Thames Water Project for Debt Advice & Digital Coaching

Debt advice and assistance with Thames Water issues. Also, we provide digital support for Hounslow residents, including help using online resources and information.

Specialist Advice

Providing specialist Debt Management and Welfare Benefit casework, advice and advocacy.

Debt Relief Orders Intermediary

Our DRO Intermediary can make a Debt Relief Order application for clients to write off debt, subject to eligibility.

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