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Accessibility Statement

Citizens Advice Hounslow is committed to making the information and resources that it provides on this website accessible to all users. We have designed this site with the needs of all its users in mind and aim to make the site and its content accessible to as many people as possible. You should be able to:

  • easily understand our content
  • view images and multimedia – including videos, animations and audio
  • read text with good colour contrast
  • skip to main content using a keyboard

Accessibility Features

Citizens Advice Hounslow’s website meets most of the W3C WCAG 2.1 guidelines.

Customising your computer

You may find it useful to change the default colours and fonts used on your computer. How you do this varies with different versions of Windows and other operating systems. Consult your computer’s Help facility for instructions on doing this. You can find further information on AbilityNet’s ‘My computer my way’ website.

Customising your web browser

If you have a visual impairment or dyslexia, you may want to make changes to your web browser settings to help you use this website. You can change the options in your browser to adjust the size of the text, the colour of the text and the colour of the background. Find out about customising your browser here:

Contact Us

Please contact us if you have any difficulty accessing any of the information on this website or if you have any suggestions as to how we might improve its accessibility. You can contact us here.

Useful links

Find out about accessibility features for a variety of systems, on: