Promoting equality and inclusiveness
We are an inclusive organization promoting equality by making the service accessible to everyone and actively challenge discrimination in all its forms(e.g. race, gender, sexuality, faith, age, disability etc) to shape thriving inclusive communities.
We promote social justice through the provision of free impartial independent confidential advice which enables our communities build independence and resilience.
Our Aims
- Provide the advice people need for the problems they face.
- Improve the policies and practices that affect people’s lives.
Our Principles
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
Our Values
In carrying out their roles, Citizens Advice staff ensure that they build into all their work and future plans a set of core values.
- Focus on customers
- Achieve results
- Continuously improve
- Promote equality and fairness
- Value each other
- Work together.
Our Vision
In carrying out their roles, Citizens Advice staff ensure that they build into all their work and future plans a set of core values.